Privacy Policy
Your privacy matters to us. This policy explains how Flowesww collects, uses, and protects your personal information when you use our AI ethics and governance platform.
Last updated: January 15, 2025
Information We Collect
We collect information you provide directly to us, such as when you create an account, enroll in courses, or contact our support team. This includes your name, email address, and learning preferences.
Personal Information
- Name and contact information
- Account credentials and profile data
- Payment information (processed securely through third-party providers)
- Learning progress and course completion data
- Communication preferences and settings
Technical Information
- Device information and browser type
- IP address and location data
- Usage patterns and platform interactions
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to provide and improve our AI ethics education services, customize your learning experience, and communicate with you about your account and our platform.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Platform access and functionality | Account information, login credentials | Contract performance |
| Learning personalization | Progress data, preferences | Legitimate interest |
| Communication and support | Contact information, support history | Contract performance |
| Platform improvement | Usage analytics, feedback | Legitimate interest |
Data Sharing and Disclosure
We don't sell your personal information to third parties. We only share your data in specific circumstances and with trusted partners who help us provide our services.
We may share your information with service providers who assist us in platform operations, payment processing, and customer support. These partners are contractually required to protect your data and use it only for specified purposes.
When We Share Information
- With your explicit consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- In connection with business transfers
- With trusted service providers under strict data protection agreements
Your Rights and Choices
You have several rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them easily.
Access Your Data
Request a copy of the personal information we hold about you, including how we use it and who we share it with.
Correct Information
Update or correct any inaccurate or incomplete personal information in your account at any time.
Delete Your Account
Request deletion of your account and associated personal data, subject to legal retention requirements.
Data Portability
Receive your personal data in a structured, machine-readable format for transfer to another service.
Restrict Processing
Limit how we process your personal information in certain circumstances while maintaining your account.
Object to Processing
Object to processing of your personal data for direct marketing or when based on legitimate interests.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection practices
- Incident response procedures and breach notification protocols
- Regular backups and disaster recovery planning
While we strive to protect your information, no method of transmission over the internet is 100% secure. We continuously update our security practices to address emerging threats and maintain the highest standards of data protection.
Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on the type of information and legal requirements.
Retention Periods
- Account information: Until account deletion or 3 years of inactivity
- Learning progress data: 5 years for certification records
- Communication records: 2 years for support purposes
- Payment information: As required by financial regulations
- Marketing preferences: Until you withdraw consent
International Data Transfers
As we operate globally, your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for these transfers.
When transferring data outside the European Economic Area, we use Standard Contractual Clauses approved by the European Commission or rely on adequacy decisions to ensure your data receives equivalent protection.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze platform usage, and provide personalized content. You can control cookie preferences through your browser settings.
Types of Cookies We Use
- Essential cookies for platform functionality
- Performance cookies for usage analytics
- Preference cookies for personalization
- Marketing cookies for relevant content (with consent)
Children's Privacy
Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform.
Your continued use of our services after policy updates indicates acceptance of the revised terms. We encourage you to review this policy regularly to stay informed about how we protect your information.
Privacy Questions or Concerns?
If you have questions about this privacy policy or how we handle your personal information, please contact us:
Email: help@Flowesww.com
Address: Znojemská 4880, 586 01 Jihlava, Czech Republic
Phone: +420 326 324 780